Privacy Policy
Effective Date: 11/16/2024

Instanttenant is committed to protecting the privacy of property owners, tenants, and visitors who interact with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our short-term rental management services or visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

For Property Owners:

• Name, contact information (email, phone, address), and banking details for payments.
• Property details, including address, size, and amenities.

For Guests/Tenants:

• Name, contact details (email, phone, address), and payment information.
• Booking details, such as dates, duration of stay, and special requests.

For Website Visitors:

• Technical data, including IP address, browser type, and browsing activity, via cookies.
• Information provided through forms or inquiries (e.g., name, email).

2. How We Use Your Information

We use your information to:

• Manage rental properties, including bookings, check-ins, and property maintenance.
• Communicate with property owners and guests regarding reservations, inquiries, and updates.
• Process payments and manage financial transactions.
• Improve our services and website functionality.
• Comply with legal obligations, such as tax reporting.

3. How We Share Your Information

We respect your privacy and do not sell your information. However, we may share your data in the following situations:

• With Service Providers: To facilitate booking platforms, payment processing, housekeeping, and property maintenance.
• With Property Owners: Limited guest information may be shared for security or compliance purposes.
• For Legal Compliance: If required to comply with laws or legal processes.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience. Cookies help us:

• Analyze website traffic and improve functionality.
• Store user preferences for faster and more personalized access.

You can control cookies through your browser settings.

5. Data Retention

We retain personal information as long as necessary to provide our services and comply with legal obligations.

• Property Owner Information: Retained as long as the management agreement is active or required by law.

6. Data Security

We take appropriate security measures to safeguard your personal information. However, no system is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access Your Data: Request details about the personal information we hold.
• Correct Inaccuracies: Request corrections to your data.
• Delete Data: Request deletion of your data, subject to legal obligations.
• Opt-Out: Choose not to receive marketing communications from us.

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may include links to third-party services or platforms. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

9. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in our business or legal obligations. Any updates will be posted on this page, with the "Effective Date" updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Instanttenant
Email: joshuachen@instanttenant.com
Phone: 888-240-3598